Shipping policy
Burchda Shipping Policy - Canada
Thank you for shopping with Burchda. Below is our detailed shipping policy for Canadian orders to ensure a smooth and transparent delivery process.
Shipping Countries
Canada: We ship to all 10 provinces and 3 territories across Canada. We do NOT ship to PO Boxes or APO addresses.
Remote Area Shipping
Due to the vast geography of Canada, some addresses are located in remote areas where an additional shipping fee of CAD 150 applies.
How it works: You may place your order first. After we receive it, we'll check if your address is in a remote area. If it is, we'll reach out to confirm the CAD 150 remote surcharge with you before we ship your order.
Order Processing
- Orders are processed within 24 hours (excluding weekends and holidays) after receiving your order confirmation email.
- Processing includes order verification, quality check, and packaging.
Shipping Time
All orders are processed within 24 hours (excluding weekends and holidays). Delivery times below are in business days, after processing:
| Product | Non-Remote Areas | Remote Areas |
|---|---|---|
| E-Bikes | 5–7 business days | 12–14 business days |
| Batteries | 20–30 business days | 27–37 business days |
| Accessories & Parts | 7–15 business days | 14–22 business days |
Shipping Rates
Shipping rates are based on your location and order value.
| Area | Order Value | Shipping Fee |
|---|---|---|
| Non-remote areas | CAD 99 and above | Free shipping |
| Non-remote areas | Under CAD 99 | CAD 15 |
| Remote areas | All orders | CAD 150 |
Remote area surcharges are confirmed after you place your order. Delivery times are estimates and do not include processing time.
For pre-orders, please refer to the shipping date on the product page. A shipping confirmation email will be sent once the order has shipped.
Shipping From
- Canada Local Warehouses
- If you want to pick up your bike directly from our warehouse, contact us via support@burchdabikes.com to schedule a date and time.
- Local Carrier: UPS
Shipping Changes
Costs associated with shipping changes:
| Change Request | E-Bikes | Accessories & Parts |
|---|---|---|
| Address change before tracking issued | No charge | No charge |
| Successful address change in transit | CAD 30 | CAD 30 |
| Order cancellation after shipment | CAD 300 | CAD 50 |
| Package refusal or undelivered | CAD 300 | CAD 50 |
| Delivered to original address | CAD 300 | CAD 50 |
Order Tracking
- Once shipped, you will receive an email with tracking information. Please allow extra time for updates as local couriers may experience slight delays. Track your package through the carrier's website.
- If you do not receive tracking information, email support@burchdabikes.com for assistance.
- Bikes are carefully packaged for transport. Orders with multiple items may arrive in separate shipments.
Shipping Address
Please ensure all shipping information is correct. Burchda is not responsible for incorrect or undeliverable addresses.
Lost or Stolen Packages
We are not responsible for any loss or theft after signing the receipt. Inspect your product for damage within 48 hours of receipt. Freight damage claims are time-sensitive. Contact support@burchdabikes.com promptly for solutions and compensation.
Customer Support
If you have questions or concerns about your order, contact us at support@burchdabikes.com.
Changes to This Policy
We may update this shipping policy as necessary. Any changes will be posted on this page.
Notice
E-Bikes are not for sale to persons under the age of 16. Underage riders MUST be accompanied by parents or adults when riding.
Thank you for shopping with Burchda!
